Non-Discrimination & Language Assistance · Section 1557 Notice

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24 Hour Home Care NJ complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, gender expression, religion, veteran status, marital status, or any other legally protected characteristic. We do not exclude people or treat them differently because of these characteristics — in caregiver placement, in intake, in billing, in complaint handling, or in any other part of our operation.

Effective Date: 2026-07-23 · Last Updated: 2026-07-23

This Notice Is Required by Federal Law

Section 1557 of the Affordable Care Act (42 U.S.C. § 18116) and its implementing regulation at 45 CFR Part 92 require covered entities in health care to post this notice, translate it into the top languages spoken in our service area, and make language assistance available at no cost. This page satisfies that requirement for 24 Hour Home Care NJ and is available to anyone at any time by phone, in print, or on this website.

24 Hour Home Care NJ Provides Free Language Assistance

If English is not your primary language, or if you have a hearing or vision disability, we provide the following at no cost to you:

• Live phone interpreters in 240+ languages via a professional interpretation service, available 24/7 during any call about care.
• Translated documents. Care plans, service agreements, hour logs, invoices, and this Non-Discrimination Notice can be provided in your preferred language within 3 business days.
• In-home bilingual caregiver matching. Sofia matches caregivers who speak your loved one’s primary language whenever possible — with dedicated pages for Mandarin/Chinese, Korean, Portuguese, Gujarati, Arabic, Haitian Creole, Ukrainian, Vietnamese, and more.
• Auxiliary aids for disability. Large print, alternate formats (audio, digital), and TTY relay via New Jersey Relay Service (dial 711).

Language Assistance Taglines · Top 15 Languages in Our Service Area

Call (908) 912-6342 in any of these languages. State your language and we bring an interpreter onto the call within minutes.

What Non-Discrimination Means in Home Care

The Section 1557 rule protects you at every touchpoint we control:

• Intake and consultation. Every family that calls gets the same care assessment protocol, the same explanation of options, and the same pricing structure regardless of any protected characteristic.
• Caregiver matching. We match on skill, language, personality fit, and clinical need — never to segregate. Cultural or language matching that a family requests for comfort is honored; refusal of a caregiver based on a protected characteristic without a legitimate care reason is not accepted.
• Billing and payment. Rates do not vary by protected characteristic. Payment plans and long-term care insurance coordination are offered on the same terms to every client.
• Complaint handling. Every civil-rights concern is investigated with the same rigor and reported to Sofia within one business day of receipt.
• Employment and caregiver assignment. The caregivers we place are Certified Home Health Aides selected on qualification and match — not excluded from any assignment based on a protected characteristic.

Grievance Coordinator

Our designated grievance coordinator for Section 1557 concerns is:

You may file a grievance in person, by mail, by phone, or by email. If you need help writing your grievance, Sofia will assist you or arrange interpretation without cost. All grievances are acknowledged within 3 business days and resolved within 60 days.

Federal Complaint Path

You can also file a civil-rights complaint directly with the U.S. Department of Health and Human Services, Office for Civil Rights. Filing with HHS OCR is your right and there is no retaliation for using it.

One Call to Sofia — Any Civil Rights Concern, Answered

Effective Date: 2026-07-23 · Section 1557 Grievance Coordinator: Sofia Elmer, RN · Contact: (908) 912-6342 · 1557@24hourhomecarenj.com