NJ Compliance, Licensure & Patient/Family Rights

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24 Hour Home Care NJ is licensed and regulated by the State of New Jersey. This page consolidates our licensure, insurance, patient and family rights, anti-discrimination practices, employment compliance, complaint procedures, and consumer protections. Every family considering home care for a parent in New Jersey has the right to verify the agency they are choosing — and we make the verification path explicit.

Licensure & Registration

• NJ Division of Consumer Affairs — Health Care Service Firm: License Number {{LICENSE_NUMBER}}. Verify at njconsumeraffairs.gov by searching agency name “24 Hour Home Care NJ” or by license number.
• NJ Board of Nursing — CHHA certification verification: Every Certified Home Health Aide we place is certified by the NJ Board of Nursing. Caregiver certifications are verifiable by name at newjersey.mylicense.com/verification.
• Business Entity: {{BUSINESS_ENTITY_NAME}}, organized under the laws of the State of New Jersey. Federal Employer Identification Number (EIN) on file with the IRS.
• Physical Office: 210 Haven Avenue, Scotch Plains, NJ 07076.
• Director of Care: Sofia Elmer, RN — Registered Nurse credentials verifiable through the NJ Board of Nursing.

Bonding & Insurance

• General Liability Insurance: Carried with {{GL_CARRIER}}, policy number {{GL_POLICY}}. Coverage per occurrence: {{GL_COVERAGE_PER}}. Aggregate: {{GL_COVERAGE_AGG}}.
• Professional Liability Insurance: Carried with {{PL_CARRIER}}, policy number {{PL_POLICY}}.
• Workers' Compensation: Carried with {{WC_CARRIER}}, policy number {{WC_POLICY}}. Every Certified Home Health Aide on every shift is covered. The family is never the employer of record and never carries workers' comp risk.
• Bonding: Surety bond carrier {{BOND_CARRIER}}, bond number {{BOND_NUMBER}}, amount {{BOND_AMOUNT}}.
• Certificate of Insurance (COI): Available on request by email to info@24hourhomecarenj.com. We can name the family as Additional Insured on the COI within 1-2 business days.

Patient & Family Rights

Every NJ family receiving home care services from 24 Hour Home Care NJ has the following rights, consistent with NJ Administrative Code N.J.A.C. 8:42C and applicable federal regulations:

1. The right to receive care with dignity and respect, free from abuse, neglect, exploitation, or discrimination.
2. The right to a written Plan of Care developed by a Registered Nurse, reviewed with the family, and updated when the senior's condition changes.
3. The right to be informed of services available, the cost of each service, and any changes in services or charges in writing.
4. The right to participate in care planning, refuse any service, and have refusal documented without retaliation.
5. The right to privacy and confidentiality of all medical, financial, and personal information, consistent with HIPAA and NJ law.
6. The right to access your records upon written request, within timelines required by NJ and federal law.
7. The right to be informed of caregiver credentials, including Certified Home Health Aide license verification, on request.
8. The right to file a complaint or grievance without retaliation, and to receive written acknowledgment of the complaint within 5 business days.
9. The right to request a different caregiver if the personality or skill fit is wrong. Replacement within 72 hours, no charge.
10. The right to end services at any time without termination fee or contract penalty.
11. The right to advance directives being honored — living will, healthcare proxy, POLST (Practitioner Orders for Life-Sustaining Treatment), DNR.
12. The right to be free from financial exploitation — our Certified Home Health Aides are explicitly prohibited from accepting gifts, signature authority on accounts, or financial transactions outside agreed service scope.

Anti-Discrimination — NJ Law Against Discrimination (LAD)

24 Hour Home Care NJ complies with the New Jersey Law Against Discrimination (N.J.S.A. 10:5-1 et seq.), the federal Americans with Disabilities Act, Title VI and Title VII of the Civil Rights Act, the Age Discrimination Act, and Section 504 of the Rehabilitation Act. We do not discriminate against any client, family, or applicant on the basis of:

• Race, creed, color, national origin, nationality, or ancestry
• Age
• Gender, gender identity or expression, sex, sexual orientation
• Religion
• Marital status, civil union status, domestic partnership status, familial status
• Pregnancy or breastfeeding
• Mental, physical, or sensory disability
• HIV/AIDS status or related conditions
• Liability for military service or veteran status
• Genetic information
• Source of lawful income (including private pay, LTCi, VA pension, family contribution)

If you believe you have experienced discrimination in our services, file a complaint with the NJ Division on Civil Rights at nj.gov/lps/dcr or call (973) 648-2700.

Caregiver Employment Compliance

Every Certified Home Health Aide placed by 24 Hour Home Care NJ is our employee, not an independent contractor. This is operationally important: we carry the full employer responsibility set, and the family is never the employer:

• Wage and hour compliance: NJ minimum wage, overtime (NJ Wage Payment Law N.J.S.A. 34:11-4.1 et seq.), proper classification.
• NJ Domestic Workers' Bill of Rights: We comply with N.J.S.A. 34:11-A1 et seq. covering written contracts, paid sick leave, time off, and protection from harassment.
• Payroll taxes: All federal and NJ employer taxes withheld, reported, and paid by the agency. Family never receives a 1099 or W-2 from the caregiver.
• Workers' Compensation: Carried on every caregiver on every shift (see Bonding & Insurance section).
• Background checks: Federal and NJ state criminal background checks, fingerprint screening, sex offender registry check, CHHA-board verification — completed and documented before placement.
• Anti-harassment training: All caregivers receive training on harassment, abuse reporting, and senior dignity. We are mandatory reporters under NJ Adult Protective Services law (N.J.S.A. 52:27D-406).

Service Agreement & Billing Standards

Before any caregiver is placed, the family signs a written Service Agreement that clearly states:

• Service scope (hourly, overnight, live-in, 24-hour rotating)
• Hourly or daily rate with no hidden surcharges
• Weekend, holiday, and overnight rate (the same as weekday rate for our agency)
• Billing frequency (weekly or monthly invoice)
• Cancellation policy (no minimum commitment, no termination fee)
• 72-hour caregiver replacement policy (no charge if the match is wrong)
• Right to modify, reduce, or end service at any time
• Complaint and grievance procedure
• Patient and Family Rights (this page reference)

The Service Agreement is a model contract drafted to comply with the NJ Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.) — no fine-print penalties, no automatic renewal traps, no surprise fee escalation. We compete on service, not contractual handcuffs.

Sales Tax

Health care services and home care services to individuals are generally exempt from New Jersey Sales and Use Tax (N.J.S.A. 54:32B-3(b)(2) and related provisions). Our invoices do not include sales tax on home care services. If you receive a billing question about tax treatment, contact Sofia's office or your tax preparer.

Medicare & Medicaid Disclosure

24 Hour Home Care NJ is private-pay only. We do not bill or participate in:

• Medicare or Medicare Advantage
• Medicaid / NJ FamilyCare
• Jersey Assistance for Community Caregiving (JACC)
• Managed Long-Term Services and Supports (MLTSS)
• Personal Care Assistant (PCA) Medicaid program
• NJ Veterans Affairs Adult Day Health Care

For Medicaid-based programs, families should contact the NJ Department of Human Services Division of Aging Services at nj.gov/humanservices/doas or 1-800-792-8820. For Medicare benefits, contact medicare.gov or 1-800-MEDICARE.

Complaint & Grievance Procedure

Internal: Call Sofia Elmer, RN, Director of Care, directly at (908) 912-6342 or email info@24hourhomecarenj.com. Written acknowledgment within 5 business days. Investigation and written resolution within 30 days. No retaliation against the complainant or any household member.

External — NJ Division of Consumer Affairs (Health Care Service Firms):

• Online: njconsumeraffairs.gov/Pages/Complaints.aspx
• Phone: (973) 504-6200 or 1-800-242-5846
• Mail: NJ Division of Consumer Affairs, P.O. Box 45025, Newark, NJ 07101

External — NJ Department of Health: For complaints about quality of care or health-related concerns, call the NJ DOH Office of Licensing complaint line at 1-800-792-9770.

External — NJ Office of the Ombudsman for the Institutionalized Elderly: For elder abuse, neglect, exploitation concerns: (877) 582-6995, nj.gov/ooie.

External — Adult Protective Services: Each NJ county has an APS office. Statewide intake: 1-800-792-8820.

HIPAA Notice of Privacy Practices

See our separate Privacy Policy for the full HIPAA Notice of Privacy Practices, the categories of Protected Health Information (PHI) we collect, how it is used, with whom it may be shared, your rights under HIPAA and NJ law, and how to file a privacy complaint.

Reach Us

24 Hour Home Care NJ
{{BUSINESS_ENTITY_NAME}}
210 Haven Avenue, Scotch Plains, NJ 07076
Phone: (908) 912-6342
Email: info@24hourhomecarenj.com
NJ Health Care Service Firm License: {{LICENSE_NUMBER}}

This page is for informational purposes and does not constitute legal advice. For legal questions about NJ home care regulations, consult a NJ-licensed attorney. Page last reviewed: {{LAST_REVIEWED_DATE}}.