24 HOUR Home Care NJ
Effective Date: [Insert Date]
These Terms and Conditions govern your use of the website and services of 24 HOUR Home Care NJ. By accessing this website or engaging our services, you agree to the terms outlined below.
If you do not agree with these Terms, please discontinue use of this website.
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Website Use
This website is provided for informational purposes regarding non-medical home care services.
You agree to use this website:
• Lawfully
• Without attempting unauthorized access
• Without transmitting malicious software
• Without misrepresenting your identity
We reserve the right to restrict or terminate access to this website at our discretion.
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Non-Medical Services Disclaimer
24 HOUR Home Care NJ provides non-medical home care services only.
We do not provide:
• Medical treatment
• Clinical services
• Nursing care
• Diagnosis
• Medication administration
• Medical advice
Our caregivers assist with personal care, companionship, daily living support, and safety monitoring.
Clients should consult licensed healthcare professionals for medical needs.
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Service Agreements
All home care services are governed by a separate written service agreement signed between 24 HOUR Home Care NJ and the client or responsible party.
The service agreement outlines:
• Scope of services
• Scheduling
• Payment terms
• Cancellation terms
• Care responsibilities
In the event of a conflict between the website and a signed service agreement, the service agreement controls.
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No Guarantee of Availability
While we strive to provide consistent caregiver scheduling, we do not guarantee:
• Continuous caregiver availability
• Specific caregiver assignment
• Immediate staffing for emergency requests
All staffing is subject to availability and operational capacity.
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Limitation of Liability
To the fullest extent permitted by law, 24 HOUR Home Care NJ shall not be liable for:
• Indirect or incidental damages
• Consequential losses
• Loss of income or opportunity
• Website interruptions
• Third-party actions
Use of this website and engagement of services is at your own discretion.
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Third-Party Links
Our website may contain links to external platforms, including mapping services or informational resources.
We are not responsible for the content, accuracy, or privacy practices of third-party websites.
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Intellectual Property
All content on this website, including:
• Text
• Layout
• Logos
• Branding
• Graphics
Is the property of 24 HOUR Home Care NJ and may not be copied, reproduced, or distributed without written permission.
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Employment & Caregiver Applicants
Submission of an employment application does not guarantee hiring.
We reserve the right to:
• Verify credentials
• Conduct background checks (where permitted by law)
• Contact references
• Decline applicants at our discretion
All employment decisions are based on qualifications, availability, and operational needs.
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Payment Terms
Payment terms for services are outlined in the signed service agreement.
Failure to make timely payments may result in:
• Service interruption
• Late fees (if applicable)
• Collection action
Details are governed by the executed client contract.
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Indemnification
By using this website or engaging services, you agree to indemnify and hold harmless 24 HOUR Home Care NJ from claims arising out of:
• Misuse of services
• Violation of these Terms
• Misrepresentation of information
• Third-party disputes unrelated to agency negligence
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Privacy
Use of this website is also governed by our Privacy Policy. Please review it for information regarding data handling and confidentiality.
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Modifications to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
Changes will be posted on this page with an updated effective date.
Continued use of the website constitutes acceptance of revised Terms.
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Governing Law
These Terms and Conditions are governed by the laws of the State of New Jersey.
Any disputes arising from website use or services shall be subject to the jurisdiction of courts located in New Jersey.
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1️⃣ SMS / Text Message Communication Policy
SMS & Text Communication Consent
24 HOUR Home Care NJ may communicate with clients, responsible parties, and caregiver applicants via phone call and text message (SMS) for operational purposes.
By providing your phone number, you consent to receive communications including:
• Service coordination
• Schedule confirmations
• Care updates
• Application status updates
• Administrative notifications
Message frequency varies depending on service needs.
Standard message and data rates may apply.
You may opt out of SMS communication at any time by notifying our office directly.
We do not send promotional spam messages. Communication is strictly service-related.
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2️⃣ Cancellation & Refund Policy
Cancellation & Service Modification Policy
Home care scheduling requires operational coordination.
Clients must provide advance notice for:
• Schedule changes
• Shift cancellations
• Temporary service suspension
Cancellation terms are outlined in the signed Service Agreement.
Short-notice cancellations may be subject to minimum billing requirements as stated in the contract.
Refunds are not provided for:
• Completed service hours
• Short-notice cancellations (as defined in agreement)
• Missed visits due to client unavailability
All billing matters are governed by the executed client agreement.
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3️⃣ Arbitration Clause (Optional but Strong Protection)
If you want stronger legal shielding, you may include this:
Dispute Resolution & Arbitration
Any dispute arising from services provided by 24 HOUR Home Care NJ shall first be addressed through good-faith negotiation.
If a resolution cannot be reached, disputes may be resolved through binding arbitration in the State of New Jersey, rather than court litigation, unless otherwise required by law.
Each party shall bear its own legal costs unless otherwise determined by the arbitrator.
This clause does not limit statutory rights where arbitration is not enforceable.
(Optional — if you prefer court-only jurisdiction, we can adjust.)
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4️⃣ Background Check Disclosure (Employment)
Background Check & Employment Screening Disclosure
As permitted by New Jersey law, 24 HOUR Home Care NJ may conduct employment screening procedures, including:
• Credential verification
• Reference checks
• Background screening (where legally permitted)
Employment offers are contingent upon satisfactory results.
Submission of an application does not guarantee employment.
Applicants consent to lawful verification processes by submitting application materials.
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5️⃣ Employment Classification Clarification
Use this ONLY if applicable to your structure.
Employment Status Clarification
Caregivers working with 24 HOUR Home Care NJ are classified according to applicable labor laws.
Classification may include:
• Employee status
• Independent contractor status (if applicable)
Status is determined in accordance with New Jersey and federal labor regulations and documented in onboarding paperwork.
Compensation, tax treatment, and responsibilities are governed by executed employment agreements.
(If all caregivers are W-2 employees, we can tighten this language.)
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6️⃣ Website Disclaimer (Extra Layer)
Website Disclaimer
The information provided on this website is for general informational purposes only.
Nothing on this website constitutes:
• Medical advice
• Legal advice
• Financial advice
24 HOUR Home Care NJ provides non-medical home care services only.
Use of this website does not establish a caregiver-client relationship until a formal service agreement is signed.
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7️⃣ Force Majeure Clause (Strong Business Protection)
Highly recommended.
Force Majeure
24 HOUR Home Care NJ shall not be liable for failure or delay in performance due to events beyond reasonable control, including but not limited to:
• Natural disasters
• Severe weather
• Government orders
• Public health emergencies
• Transportation disruptions
• Power outages
Service availability may be impacted during such events.
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8️⃣ Severability Clause
Important legal safeguard.
Severability
If any provision of these Terms or related policies is found to be unenforceable, the remaining provisions shall remain in full force and effect.
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Recommended Structure on Your Website
You should now have:
• Privacy Policy
• Terms & Conditions
• SMS Communication Policy
• Cancellation Policy
• Employment Disclosure
• Website Disclaimer
Footer Links Should Include:
Privacy Policy
Terms & Conditions
Cancellation Policy
SMS Policy
Optional:
Employment Disclosure
Service Policies & Client Responsibilities
24 HOUR Home Care NJ
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Recorded Call Disclosure
For quality assurance, training, and documentation purposes, phone calls to and from 24 HOUR Home Care NJ may be recorded where permitted by law.
By communicating with our office, you consent to such recording unless you request otherwise at the beginning of the call.
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Emergency Services Limitation
24 HOUR Home Care NJ provides non-medical home care services.
We are not an emergency response provider.
In the event of a medical emergency, clients and families must call 911 or appropriate emergency services immediately.
Caregivers may contact emergency services if a situation reasonably appears urgent or life-threatening.
The agency is not responsible for emergency medical outcomes.
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Care Plan Limitation
Caregivers provide services strictly within the scope outlined in the signed service agreement and care plan.
Caregivers do not:
• Perform medical procedures
• Administer injections
• Provide clinical nursing services
• Adjust prescribed medications
• Offer medical diagnosis
Clients and responsible parties remain responsible for coordinating licensed healthcare providers for medical needs.
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Payment Authorization & Billing Terms
Clients agree to payment terms outlined in the executed service agreement.
Accepted payment methods may include:
• Check
• Electronic transfer
• Authorized card payment
• Approved billing arrangements
Clients authorize 24 HOUR Home Care NJ to process agreed-upon payments for scheduled services.
Late or declined payments may result in:
• Service interruption
• Administrative fees (if stated in agreement)
• Collection procedures
All billing disputes must be submitted in writing within the timeframe stated in the service agreement.
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ACH & Recurring Payment Terms (If Applicable)
If a client elects recurring automatic payment:
• Authorization is provided in writing
• Charges reflect scheduled services
• Clients may revoke authorization with written notice
Revocation does not eliminate responsibility for outstanding balances.
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Client Responsibilities
To ensure safe and effective service delivery, clients and responsible parties agree to:
• Provide a safe working environment
• Maintain utilities and safe living conditions
• Inform the agency of changes in health status
• Secure pets if necessary
• Provide accurate information regarding care needs
• Treat caregivers respectfully
Failure to maintain a safe or appropriate environment may result in service suspension.
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Caregiver Safety Clause
24 HOUR Home Care NJ is committed to caregiver safety.
We reserve the right to remove a caregiver from a case if:
• Unsafe conditions exist
• Abuse or harassment occurs
• Environmental hazards are present
• Duties exceed agreed scope
Client refusal to address safety concerns may result in termination of services.
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Personal Property Disclaimer
Caregivers are not responsible for:
• Safeguarding cash
• Managing financial accounts
• Handling valuables
• Supervising family disputes
Clients should secure personal valuables and financial instruments.
The agency is not liable for unreported losses or disputes involving personal property.
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Medication Reminder Clarification
Caregivers may provide medication reminders only.
Caregivers do not:
• Prescribe medication
• Modify dosages
• Force medication compliance
• Make clinical decisions
Medication management remains the responsibility of the client and licensed providers.
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Service Suspension & Termination
24 HOUR Home Care NJ reserves the right to suspend or terminate services if:
• Payment obligations are unmet
• Unsafe conditions persist
• Client behavior jeopardizes caregiver safety
• Terms of agreement are violated
Notice requirements are governed by the service agreement.
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Indemnification Expansion
Clients agree to indemnify and hold harmless 24 HOUR Home Care NJ from claims arising from:
• Inaccurate information provided by client
• Undisclosed medical conditions
• Unsafe home environment
• Failure to follow emergency protocols
• Third-party actions unrelated to agency negligence
Operational Policies & Risk Management Provisions
24 HOUR Home Care NJ
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Assumption of Risk & Limited Liability Acknowledgment
Home care services are provided in private residential environments that may contain inherent risks.
By engaging services, the client and responsible party acknowledge:
• The home environment is not controlled by the agency
• Certain risks may exist beyond agency supervision
• Caregivers operate within the limitations of the home setting
24 HOUR Home Care NJ shall not be liable for conditions outside of its reasonable control.
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Live-In Caregiver Housing Standards Clause
For live-in assignments, the client agrees to provide:
• A private sleeping area
• Reasonable access to bathroom facilities
• Safe and climate-controlled environment
• Adequate rest periods as permitted by law
• Access to food preparation facilities
Failure to provide suitable accommodations may result in reassignment or termination of live-in services.
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Family Communication Boundary Policy
Caregivers receive direction from the agency.
Family members and third parties may not:
• Direct caregivers outside of assigned scope
• Alter care plans without agency approval
• Assign additional duties not agreed upon
All care adjustments must be coordinated through the office.
This ensures clarity, liability protection, and caregiver safety.
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Scope Expansion & “Scope Creep” Protection
Any request beyond the original service agreement requires:
• Review by the agency
• Written confirmation
• Updated billing agreement (if applicable)
Caregivers are not authorized to independently agree to expanded duties.
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Social Media & Public Review Policy
Clients and caregivers agree not to:
• Post confidential client information
• Share identifiable care details publicly
• Misrepresent services online
24 HOUR Home Care NJ reserves the right to respond factually to public reviews that contain inaccuracies.
Confidentiality obligations survive termination of services.
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Independent Complaint Resolution Protocol
If concerns arise regarding services, clients agree to:
1. Notify the office directly
2. Allow reasonable opportunity for investigation
3. Participate in good-faith resolution
We are committed to resolving concerns professionally before escalation.
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Technology & Recordkeeping Disclosure
24 HOUR Home Care NJ may maintain:
• Electronic scheduling systems
• Secure digital communication records
• Administrative documentation
These records are used strictly for operational, compliance, and documentation purposes.
We implement reasonable safeguards to protect stored information.
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Artificial Intelligence & Administrative Tools Disclosure (Forward-Looking Clause)
The agency may use secure administrative technologies to assist with:
• Scheduling
• Documentation
• Communication
• Workflow optimization
No automated system replaces professional oversight.
All service decisions remain human-directed.
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Independent Contractor Clarification (If Applicable)
If independent caregivers are engaged:
They are responsible for:
• Personal tax compliance
• Professional licensure maintenance
• Legal eligibility to work
However, agency coordination remains structured to maintain quality and consistency.
(If all staff are W-2 employees, this section can be modified.)
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Pandemic / Public Health Contingency Clause
Service availability may be impacted by:
• Public health emergencies
• Government restrictions
• Mandatory quarantine
• Staffing shortages
We will make reasonable efforts to maintain continuity but cannot guarantee uninterrupted service during extraordinary circumstances.
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Non-Solicitation Clause
During active service and for a defined period after termination (if included in service agreement), clients agree not to directly hire assigned caregivers without agency coordination.
This protects:
• Operational stability
• Care continuity
• Professional agreements
Specific terms are governed by the service contract.
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Workplace Harassment & Zero-Tolerance Policy
The agency maintains zero tolerance for:
• Harassment
• Verbal abuse
• Physical intimidation
• Discrimination
Caregivers have the right to a safe work environment.
Violation may result in immediate service termination.
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Survival Clause
All provisions related to:
• Confidentiality
• Payment obligations
• Indemnification
• Dispute resolution
• Non-solicitation
Remain enforceable after termination of services.
Advanced Operational & Risk Protection Policies
24 HOUR Home Care NJ
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Live-In Sleep & Rest Interruption Policy
Live-in caregivers are entitled to reasonable rest periods in accordance with applicable labor laws.
Live-in services assume:
• The client is generally stable overnight
• Sleep interruptions are limited and not continuous
If overnight care requires frequent awakenings, constant supervision, or active nighttime assistance, the case may be reclassified as:
• 24-hour split shift coverage
• Multiple caregiver rotation
Reclassification may result in billing adjustments.
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Transportation & Driving Liability Clause
Caregivers may provide transportation only if:
• Pre-approved by the agency
• Documented in the service agreement
• Proper insurance documentation is on file
24 HOUR Home Care NJ is not responsible for:
• Accidents caused by third parties
• Pre-existing vehicle defects
• Traffic conditions beyond control
Clients assume risk associated with voluntary transportation services.
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Client Property & Key Handling Policy
If keys or access codes are provided:
• They are used solely for service purposes
• Caregivers are instructed to maintain discretion
• Access information is kept confidential
The agency is not liable for:
• Loss of unsecured valuables
• Items not inventoried
• Unreported missing property
Clients are advised to secure cash, jewelry, financial instruments, and confidential documents.
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Controlled Substances Handling Limitation
Caregivers do not:
• Dispense narcotics
• Adjust medication schedules
• Handle controlled substances beyond reminder support
Clients and responsible parties remain responsible for proper storage and management of prescription medications.
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Pet & Animal Liability Clause
Clients agree to:
• Secure pets when necessary
• Inform the agency of aggressive or unpredictable animals
24 HOUR Home Care NJ is not liable for injuries caused by household pets.
If animal safety concerns arise, services may be suspended until the issue is resolved.
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Infection Control & Health Disclosure Acknowledgment
Clients agree to inform the agency of:
• Communicable illnesses
• Infectious conditions
• Health risks impacting caregiver safety
Caregivers follow reasonable hygiene protocols; however, complete prevention of illness transmission cannot be guaranteed in residential settings.
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Advance Payment & Retainer Clause (If Applicable)
For certain cases, the agency may require:
• Advance payment
• Retainer deposits
• Minimum weekly commitments
Retainers secure scheduling availability and are applied to services as outlined in the service agreement.
Unused retainer funds are governed by contract terms.
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Client Refusal of Care Documentation Policy
If a client refuses:
• Scheduled assistance
• Safety recommendations
• Care plan directives
Caregivers will document the refusal.
The agency is not liable for outcomes resulting from documented refusal of care.
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Access to Home & Environmental Hazard Clause
Clients are responsible for maintaining:
• Safe flooring
• Adequate lighting
• Functional utilities
• Clear walking paths
The agency is not liable for injuries resulting from hazardous home conditions beyond caregiver control.
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Firearms & Weapons Disclosure
Clients must disclose the presence of firearms or weapons in the residence.
Weapons must be:
• Properly stored
• Secured
• Inaccessible during care delivery
Failure to disclose may result in service termination.
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Video Surveillance Disclosure
Clients must notify the agency if surveillance equipment is present in the home.
Recording in private areas such as bathrooms or caregiver sleeping quarters (live-in cases) is strictly prohibited.
Surveillance must comply with applicable laws.
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Substance Use & Impairment Clause
Caregivers will not provide services in environments where:
• Illegal drug use is occurring
• Severe intoxication creates unsafe conditions
The agency may suspend services if impairment jeopardizes safety.
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Force Reduction & Emergency Exit Authority
Caregivers are not authorized to physically restrain clients except to prevent immediate harm.
If safety cannot be maintained, caregivers may:
• Contact emergency services
• Withdraw temporarily from unsafe situations
• Notify the agency immediately
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Natural Disaster & Evacuation Limitation
During:
• Hurricanes
• Flooding
• Power outages
• Government evacuation orders
Caregiver availability may be impacted.
The agency is not liable for interruptions caused by mandatory evacuation or unsafe travel conditions.
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Non-Guarantee of Outcome Clause
Home care services aim to support safety, comfort, and daily functioning.
However, the agency does not guarantee:
• Prevention of falls
• Health improvement
• Cognitive stabilization
• Medical outcomes
Care results depend on multiple factors outside agency control.
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Entire Agreement Clause
These policies, together with:
• Service Agreement
• Privacy Policy
• Terms & Conditions
Constitute the entire understanding between parties.
No verbal modifications are binding unless confirmed in writing.
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Contact Information
For questions regarding these Terms and Conditions, please contact: